The practice of nursing is guided by certain state education laws, rules, regulations, and the code of ethics. According to these, nurses are morally bound to care for and treat all patients regardless of disease entities, socio-economic status, cultural views, religion and sexual orientation, and so forth. Nurses are to care for all people. My nursing school motto was, “Amicus Humani Generis” which translated to be, “ Lover of the Human Race.” Wouldn’t it be ironic to go against the core of this statement?
The patient experience is an area of healthcare that can no longer be overlooked. Patients are routinely questioned about the care they receive through HCHAPS surveys. The results of these surveys can have an impact of the level of Medicare reimbursement a hospital receives. According HCAHPS to December 2014 summaries, 21% of patients did not feel like nurses always communicated well, 36% did not feel they were always provided information about their medications, and 32% did not feel the hospital staff were always responsive.
If I had an opportunity to sit face-to-face with each and every nurse manager in the world I would tell them that eliminating paper and using computerized automated processes is the one great way they can improve patient care across the continuum. One area in particular where this can really make a difference is in tracking clinical competencies. Because if you want to make sure patients receive the best care possible the first thing that needs to be done is ensuring that nurses are well trained and competent to care for those patients.