This post has been made possible by a partnership with magnatag.com. The patient experience is an area of healthcare that can no longer be overlooked. Patients are routinely questioned about the care they receive through HCHAPS surveys. The results of these surveys can have an impact of the level of Medicare reimbursement a hospital receives. According HCAHPS to December 2014 summaries, 21% of patients did not feel like nurses always communicated well, 36% did not feel they were always … [Read more...] about Can Whiteboards Improve Patient Satisfaction and HCAHPS Scores?
I remember when I first became a nurse and we would have monthly staff meetings to discuss various topics and issues that hospital administration had pushed down to us. I often grew frustrated with these meetings because the same topic kept coming up: HCAHPS scores. At which point the majority of the nursing staff would grumble and groan and complain about a standard that was unattainable due to ever-increasing workloads and complexities in the care they provided. Hospital administrators were … [Read more...] about Should Nurses Care about HCAHPS Scores?