HCAHPS scores matter! As nurses, it’s important that we learn what HCAHPS scores are and how they can impact our patients, our daily work, and potentially even our paychecks.
The practice of nursing is ever-changing. There are always new guidelines and regulations that nurses are asked to adhere to, often with little information to accompany it. Nurses sometimes feel like they are just surviving because they are being asked to take on new challenges and aren’t completely sure of themselves. This is because many organizations will give out new job requirements without following up with the nursing staff and providing ongoing feedback.
In order to ensure that evidenced-based nursing care is consistently practiced, the training and focus on these standards must start on day one of the hiring process, be stressed during the onboarding process, and continue through employment. In order for nurses to be successful in delivering the care that patients deserve they need to be given tools that they need starting before they are even hired and continuing throughout employment.
If I had an opportunity to sit face-to-face with each and every nurse manager in the world I would tell them that eliminating paper and using computerized automated processes is the one great way they can improve patient care across the continuum. One area in particular where this can really make a difference is in tracking clinical competencies. Because if you want to make sure patients receive the best care possible the first thing that needs to be done is ensuring that nurses are well trained and competent to care for those patients.