HCAHPS

Can Whiteboards Improve Patient Satisfaction and HCAHPS Scores

Can Whiteboards Improve Patient Satisfaction and HCAHPS Scores?

The patient experience is an area of healthcare that can no longer be overlooked. Patients are routinely questioned about the care they receive through HCHAPS surveys. The results of these surveys can have an impact of the level of Medicare reimbursement a hospital receives. According HCAHPS to December 2014 summaries, 21% of patients did not feel like nurses always communicated well, 36% did not feel they were always provided information about their medications, and 32% did not feel the hospital staff were always responsive.

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